Important Note: While we have a school Zoom account not everyone has a license to allow meetings beyond 40 minutes (as of July 1, 2022). Microsoft Teams is St. Mary's primary online meeting platform.
Steps to take when Zoom is having issues:
- Check https://status.zoom.us to see if there are currently known issues with Zoom. If there are skip to step 6.
- If not, try running Zoom from a different browser (not Internet Explorer).
- Try running Zoom from the Zoom Desktop App and make sure you are signed into it.
- Check to see if there are updates to install for the Zoom Desktop App under your Profile (at the top right) > Check for updates.
- Try running from the iPad Zoom App. You can’t control breakout rooms but you can still have meetings.
- When Zoom isn't working we recommend using Microsoft Teams. It does have breakout room capability and it works just fine. Click the following link to learn more: Create and manage breakout rooms during class meetings - Office Support (microsoft.com)
If none of the above work please submit a request above or email Tech Help @ SMA to investigate.