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iPad Damaged?

Updated

If the SMA iPad is broken or damaged (screen cracked, housing dented/bent, liquid, etc.) follow the instructions below.

  • DO NOT bring to Apple/Mac store for repair or replacement. The agreement between Apple and St. Mary's Academy requires that iPads be repaired/replaced by our Tech Help staff. No exceptions.
  • DO NOT take it to a third party for repair as it will negate the AppleCare warranty and require full replacement cost for the device.
  • Click the following link if a student is leaving SMA:  Leaving SMA? – Tech Help @ St. Mary's Academy (zendesk.com)
  • AppleCare+ repair cost to family: $50
    • For up to two instances of incidental damage to an iPad.
  • iPad full replacement cost to family: $528 (maximum) or less depending on the age of the iPad.
    • For the third instance of incidental damage to an iPad.
    • For extensive damage to the iPad that results in no serviceable parts (determined by Apple).
    • For lost or stolen iPads.
  • iPad replacement cost if the iPad is just not working properly (battery drains quicker than normal, will not charge, lines appear on screen, "glitchy", etc.): $0
Solution:
  • Submit a request above or email tech.help@smapdx.org as soon as possible.
  • Click here to pay online, visit the Tech Office to pay by credit card, mobile wallets (Apple Pay, Google Pay, ...), or we can bill via the FACTS account.
  • We will provide the replacement iPad already set up with the standard school Apps and instructions to restore from iPad backup if you choose to do so at home.
   IPad Mini 2 iPad 2 Laptop iPad 3 iPhone, broken mobile, gadget, electronics, computer png | PNGWing

* If Apple determines that there are no serviceable parts on the iPad due to extensive damage, abuse, taking apart the unit, or attempted repair by a third party the family may need to provide full replacement cost for the iPad.

    


Submit a request above or email Tech Help @ SMA staff for any questions or concerns.

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